| Enums | |
|---|---|
UNKNOWN_REASON |
Do not ever set this default value! |
FRAUD |
Fraudulent transaction. |
FAMILIAR_FRAUD |
Fraudulent transaction made by a family member, friend, or member of the household. |
SUSPICIOUS |
Suspicious transaction. |
CHARGE_NOT_RECOGNIZED |
The user does not recognize the charge on their bill. |
CREDIT_NOT_PROCESSED |
The user was told they would get a refund but they never got it. |
DUPLICATE_PAYMENT |
The user was charged twice for the same purchase. |
SUBSCRIPTION_CANCELED |
The user canceled a subscription but was still charged. |
INPUT_ERROR |
User input error. |
INSUFFICIENT_FUNDS |
User didn't have sufficient funds. |
NOT_DELIVERED |
Item was never delivered. |
DEFECTIVE_OR_NOT_AS_DESCRIBED |
Merchandise was defective or not as described. |
INCORRECT_MERCHANDISE |
The user received the wrong merchandise. |
UNWANTED_MERCHANDISE |
The user was charged for and received merchandise they did not order. |
UNCLEAR |
Missing or unclear signal. This should be used when the reason is unknown. |
OTHER |
Other reasons that are not relevant as risk is concerned. Should be used if the reason is known but does not fit in a currently defined reason. |
TRANSACTION_AMOUNT_DIFFER |
The amount that was charged to the user was not the amount they expected. |
PAID_BY_OTHER_MEANS |
The user was charged for a transaction that they had already paid for by some other means, such as a different instrument. |
LATE_PRESENTMENT |
The transaction was not submitted in time for processing. |
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Last updated 2024-10-16 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-16 UTC."],[[["This documentation outlines the various reasons for payment disputes or issues."],["Each reason is represented by a unique and specific code for clarity and categorization."],["These codes help identify why a user might be disputing a particular charge or transaction."],["Reasons range from fraud and unrecognized charges to problems with merchandise and delivery."],["The codes facilitate a standardized approach to understanding and resolving payment disputes."]]],[]]