Hotel Keys are closed-loop cards used to identify users and grant building access.
Users can add their Hotel Key to their Android-powered phone to securely access hotel buildings.
Hotel Keys also give users fast access to information such as user details and important hotel phone numbers.
User prerequisites
For a user to use Hotel Keys with Google Wallet, they need the following:
- The latest version of their Service Provider's app from Google
Play
- For a possibly more streamlined user experience, consider creating a Play Instant App. All functionality in this guide for creating Hotel Keys from Android apps is compatible with Play Instant Apps. For more information about Instant Apps, see the Overview of Google Play Instant.
- A phone that runs Android 9.0 or higher, with NFC turned on
- The latest version of the Google Wallet app (recommended)
Hotel prerequisites
For a hotel to support Hotel Keys with Google Wallet, they need the following:
- NFC-enabled readers capable of receiving a user account credential from Google Wallet through the Service Provider's supported protocol.
Brand guidelines
The brand guidelines contain information on "Add to Google Wallet" button guidelines and Hotel Key asset requirements. A field mapping template is also available to show how data maps to each field on a Hotel Key.
Card provisioning and user experience
The Service Provider app links the user account to a Google Account through the Add to Google Wallet flow. For details on the steps of this integration, see Provision a new card.
Terminology
The following table describes terms used in this documentation and their meaning.
| Component Diagram Object Definitions | |
|---|---|
| Access Reader | NFC-enabled hotel readers. |
| Account | Typically managed by hotels that use a Service Provider's management system. |
| Account Hub | Account Hubs have access to the information necessary to manage the lifecycle of access cards and the required auth keys to authenticate with access readers. The Account Hub also performs security and risk activities in order to improve overall security of the system. |
| Google Play Services | The Google Play Services application and its device services, which enable all Hotel Key functionality. This component also encompasses the Google Wallet app. For more information, see the Google Wallet structure page. |
| Google Servers | Google backend servers that implement several closed-loop APIs supporting Hotel Key. |
| Service Provider | Technology providers of hotel management systems. |
| Hotel app |
An Android application created by a Hotel (or
Service Provider) for user to manage their
account(s).
Also referred to as Service Provider app. |
| Card Issuers | The Hotel that issues the cards. |