Policies Overview for Payments
In addition to the integration policies, you are also required to abide by the following policies.
Supported Countries
Legend:
- Non-payments support include any reservation or booking that does not require payment to complete.
- Accepting payments support indicates that payments may be accepted to reservations for merchants in that country.
Country | Country Code | Non Payments | Accepting Payments |
---|---|---|---|
Aland | AX | Supported | Not Supported |
Andorra | AD | Supported | Not Supported |
Anguilla | AI | Supported | Not Supported |
Argentina | AR | Supported | Supported |
Aruba | AW | Supported | Not Supported |
Australia | AU | Supported | Supported |
Austria | AT | Supported | Supported |
Bahrain | BH | Supported | Not Supported |
Belgium | BE | Supported | Supported |
Brazil | BR | Supported | Supported |
British Virgin Islands | VG | Supported | Not Supported |
Bulgaria | BG | Supported | Supported |
Canada | CA | Supported | Supported |
Cayman Islands | KY | Supported | Not Supported |
Chile | CL | Supported | Supported |
Christmas Island | CX | Supported | Not Supported |
Colombia | CO | Supported | Supported |
Cook | CK | Supported | Not Supported |
Croatia | HR | Supported | Supported |
Curaçao | CW | Supported | Not Supported |
Czech Republic | CZ | Supported | Supported |
Denmark | DK | Supported | Supported |
Estonia | EE | Supported | Supported |
Falkland | FK | Supported | Not Supported |
Faroe Islands | FO | Supported | Not Supported |
Finland | FI | Supported | Supported |
France | FR | Supported | Supported |
French Polynesia | PF | Supported | Not Supported |
Germany | DE | Supported | Supported |
Gibraltar | GI | Supported | Not Supported |
Greece | GR | Supported | Supported |
Greenland | GL | Supported | Not Supported |
Guam | GU | Supported | Not Supported |
Hong Kong | HK | Supported | Supported |
Hungary | HU | Supported | Supported |
India | IN | Supported | Not Supported |
Indonesia | ID | Supported | Supported |
Ireland | IE | Supported | Supported |
Isle of Man | IM | Supported | Not Supported |
Israel (EN UI only) | IL | Supported | Not Supported |
Italy | IT | Supported | Supported |
Japan | JP | Supported | Supported |
Latvia | LV | Supported | Supported |
Lithuania | LT | Supported | Supported |
Luxembourg | LU | Supported | Supported |
Malaysia | MY | Supported | Supported |
Malta | MT | Supported | Not Supported |
Martinique | MQ | Supported | Not Supported |
Mexico | MX | Supported | Supported |
Montserrat | MS | Supported | Not Supported |
Netherlands | NL | Supported | Supported |
New Caledonia | NC | Supported | Not Supported |
New Zealand | NZ | Supported | Supported |
Niue | NU | Supported | Not Supported |
Northern Mariana Islands | MP | Supported | Not Supported |
Norway | NO | Supported | Supported |
Panama | PA | Supported | Not Supported |
Peru | PE | Supported | Not Supported |
Philippines | PH | Supported | Supported |
Poland | PL | Supported | Supported |
Portugal | PT | Supported | Supported |
Puerto Rico | PR | Supported | Supported |
Russia | RU | Supported | Supported |
Saint Helena | SH | Supported | Not Supported |
Saint Pierre and Miquelon | PM | Supported | Not Supported |
Samoa | WS | Supported | Not Supported |
San Marino | SM | Supported | Not Supported |
Singapore | SG | Supported | Supported |
Sint Marteen | SX | Supported | Not Supported |
South Africa | ZA | Supported | Supported |
South Korea | KR | Supported | Not Supported |
Spain | ES | Supported | Supported |
Svalbard | SJ | Supported | Not Supported |
Sweden | SE | Supported | Supported |
Switzerland | CH | Supported | Supported |
Taiwan | TW | Supported | Supported |
Thailand | TH | Supported | Supported |
Tokelau | TK | Supported | Not Supported |
Turkey | TR | Supported | Supported |
Turks | TC | Supported | Not Supported |
United Arab Emirates (EN UI only) | AE | Supported | Supported |
United Kingdom | GB | Supported | Supported |
United States | US | Supported | Supported |
Uruguay | UY | Supported | Not Supported |
US Virgin Islands | VI | Supported | Supported |
Vatican City | VA | Supported | Supported |
Vietnam | VN | Supported | Supported |
Wallis | WF | Supported | Not Supported |
Notes and exceptions
- Accepting payments is subject to the Actions Center's payment policy.
- We recommend you check with the Actions Center support team prior to planning to launch payments in a country as there may be country specific requirements.
- CDF (Cadastro de Pessoas Físicas) or National Identification payments are not supported in Brazil at this time.
- For merchants and services that are operating in Quebec, all text must be localized in both English and French.
- For Israel, price must be in local currency (ILS). Item price must be in increments of 0.10 (eg. 50.10, 50.20, 50.30) and not be in other increments (eg. 50.12, 50.22).
Payments Policies
This section specifies the general and feature-specific policies for implementing payment on the Actions Center. To ensure a consistent experience for consumers, merchants, and partners using the Actions Center, inventory requiring payment must adhere to the appropriate guidelines. Failure to adhere to these policies will lead to suspension of your integration.
General
These policies apply to all payments transactions and inventory on Reserve with Google:
- No charges should be made to a user that are not explicitly agreed to at
checkout, as articulated via our
payments configuration process.
- Payment terms contained within the linked Terms of Service page do not satisfy this requirement.
- For in-person services, all payments must occur at the time of booking or in-person only. Solicitation of payment by any other means is strictly prohibited.
- The amount charged to a user must be the same amount specified in the terms of the transaction.
- The transaction must be displayed and charged in the currency of the location of the merchant (currency is specified via the payments configuration process). No currency conversions may take place.
- Payment tokens cannot be used to support charges for other transactions or purposes.
- No instrument other than the token created for this transaction and sent to you by Google can be used for these charges.
- If the acquiring bank for your transactions is subject to PSD2, you must implement 3DS1 or 3DS2 for those transactions when supported by Actions Center and your payment processor.
- If the service requires pre-payments, no show fees, and/or deposits, service
cancellation_policy
definition is mandatory. - If you are adding payments to your integration now or in the future, you must provide reliable and complete contact information including name, address, phone number, email address, and registry information as may be required by certain regulations.
No Show Fee
The following policies apply to inventory and transactions using the no show fee feature:
- No show fees for late cancellations must only be charged if a user
cancels after the
no-charge cancellation window specified for that booking.
- If no cancellation window is specified for a booking, the default cancellation window ends at the start of the reservation.
- Google must be informed via a real-time update if a user is charged a no show fee.
Deposit
The following policies apply to inventory and transactions using the deposit feature:
- Deposits should not be used to pay the full price of a service. Prepayment should be used for this function.
- If a user cancels before the end of the
no-charge cancellation window specified for that deposit, then:
- Their deposit must be refunded or not charged.
- If the booking is cancelled outside of the Actions Center, Google must be informed via a real-time update.
Prepayment
The following policies apply to inventory and transactions using the prepayment feature:
- A
cancellation policy is defined for all prepayment bookings.
- If no cancellation policy is specified, then bookings default to non-refundable
- If a user cancels in a timeframe eligible for a refund (as defined by the
cancellation policy for that booking), then:
- Their prepayment must be refunded as defined by that cancellation policy.
- If the booking is cancelled outside of Actions Center, Google must be informed if a refund took place or not via a real-time update.
Credit Card Required
The following policies apply to inventory and transactions using the credit-card-required feature:
- No charges should be made to the user for any credit-card-required transactions.