This document provides an overview on how to validate that Analytics is collecting ecommerce events from your website when you use gtag.js. The document assumes that you've read Measure ecommerce.
See ecommerce events in real time
Once you add ecommerce events to your website and begin to trigger the events, use the DebugView report to validate that Analytics has received the ecommerce events and event parameters. The DebugView report lets you see each event-level and item-level parameter that Analytics collects from your website.
The DebugView report continuously streams events and displays the event name
each time an event is collected. To see the parameters associated with an event,
click the name of the event. If you've included an items array, you will see
an additional tab for the items sent with the event.
Troubleshoot missing ecommerce events
The following describes possible reasons why you don't see an ecommerce event in Analytics.
Check the commas
You must include a comma after every parameter value. Analytics ignores ecommerce events that have a parameter with a missing comma, as well as any other events that come after the ignored event. For example, the following event isn't collected:
gtag("event", "refund", {
currency: "USD",
transaction_id: "T_12345" // Missing a trailing comma
value: 30.03,
coupon: "SUMMER_FUN",
shipping: 3.33,
tax: 1.11
});
Check the placement
You must place ecommerce events in JavaScript rather than HTML, and your events must go after the Google tag rather than before the Google tag.
Good:
<body>
<p>Hello, World!</p>
<script>
gtag("event", "<event-name>");
</script>
</body>
Good:
<body>
<p>Hello, World!</p>
<script src="my_events.js"></script>
</body>
Bad:
<body>
<p>Hello, World!</p>
gtag("event", "<event-name>");
</body>
Bad:
<head>
<script>
gtag("event", "<event-name>");
</script>
<!-- the Google tag -->
</head>
Check the event syntax
The following purchase event uses the correct syntax:
gtag('event', 'purchase', {
transaction_id: "T_12345",
value: 72.05,
currency: "USD",
items: [
{
item_id: "SKU_12345",
item_name: "Stan and Friends Tee",
},
{
item_id: "SKU_12346",
item_name: "Google Grey Women's Tee",
}]
});
Check that the separators in your event are correctly placed:
- Parentheses after
gtagand before the closing semicolon - Curly brackets before and after event parameters
- Square brackets before and after item-scoped event parameters
Additionally, make sure you include all of the required event parameters. If you don't include a required parameter, you will still see the event and parameters in Google Analytics, but Analytics will treat the event as a custom event rather than an ecommerce event.
Check the event name
When setting up ecommerce events, make sure you use the correct recommended event name. For example, use the event name "add_to_cart" rather than "add_to_basket" to ensure that Analytics registers the event as one of the recommended ecommerce events. Additionally, make sure you spell the event names correctly and don't have any typos.
Check the transaction ID
If the same ecommerce event is triggered twice with the same transaction ID, Google Analytics will only collect the first event and ignore the second event, even if you changed some of the values in the new event.
If you don't see an ecommerce event while testing, try changing the transaction ID or removing the transaction ID during testing so you see each version of the event.
Troubleshoot duplicate ecommerce events
The following describes a possible reason why you see duplicate ecommerce events in Analytics.
Use one tag on every page
Make sure you add the Google tag snippet to every page of your website. Additionally, make sure you use the Google tag (gtag.js) or Google Tag Manager, but not both. Using both options will double count certain events and have other unintended consequences.