You told us what you like and want to see more of:
Webmaster Central gives users insight into Google: "[I like] being able to access, communicate,
and see how my sites relate to Google."
Webmaster Central provides high quality information: "What I have enjoyed most of all, is
reading Google's guidelines for webmasters, which is on-point with what I have been telling
customers about SEO."
Webmaster Central collects several useful tools in one place: "It's an innovative central hub
for all the tools supported and provided by the industry leader Google."
We also learned about what you don't like and where we could be doing better. Our top finding is
that beginner webmasters (about 20% of the survey respondents) are less satisfied than
intermediate or advanced webmasters with Webmaster Central. Open-ended comments suggested that
new webmasters want basic, less technical information from us. A common feedback that we received:
"Many users like myself are not of the hi-tech, IT-savvy variety and prefer simplicity, whether
we create a website for information or to generate revenue." Based on your responses, we've
planned some new resources like a series of how-to videos especially for new webmasters (coming
soon to
YouTube).
We take your feedback seriously and will continue improving Webmaster Central and our other
webmaster sites. Again, thanks for your participation in the survey. We want Webmaster Central
to continue being a useful resource for you.
Written by Carolyn Wei, User Experience Researcher
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["Google gathered feedback on Webmaster Central Blog, Google Webmaster Tools, Webmaster Help Forum, and Webmaster Central videos on YouTube through a survey."],["Survey results showed that users appreciate Webmaster Central for providing insights into Google, offering high-quality information, and centralizing useful tools."],["Beginner webmasters expressed a need for more basic and less technical information, leading Google to plan resources like how-to videos to address this."],["Google values user feedback and will continue improving Webmaster Central based on survey responses."]]],["Over 1,600 people responded to a survey regarding Google Webmaster Central. Feedback revealed users appreciate Google insights, high-quality information, and centralized tools. Beginner webmasters expressed less satisfaction, desiring simpler, less technical content. Google plans to address this by creating new resources, including how-to videos for new webmasters, which will be published on YouTube. The survey will help to continue to improve Webmaster Central.\n"]]
