Improving our help content: stocking stuffers in our Help Center
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Thursday, December 23, 2010
We provide lots of information for webmasters across many different channels—you can stay
up to date with the latest features here on our blog, browse articles in our
Help Center,
have discussions in our
forums
(in 17 languages!), watch videos on our
YouTube channel,
or even read in-depth interviews (in
English,
Portuguese,
and other languages).
There's no shortage of useful information, but sometimes the relevant bits may be a bit difficult
to locate, especially for novice webmasters. We see the same questions popping up over and over
again, so we've tried to make our most frequently searched information as accessible and visible
as possible.
We analysed the questions asked over the past year and a half and identified the issues you are
most interested in. We then picked out the relevant bits from across our different resources and
collected the answers to those questions in one new convenient
FAQ page
in our Help Center (available in 20 languages).
We also frequently get questions on how to get in touch with us, so we've put together all the
different ways you can:
...tell us about a page you want to remove from our search results;
...tell us about spam you found;
...let us know when you've fixed issues on your website;
...and many more! All of these contact channels are now listed conveniently in one article
with direct links to the relevant forms: Webmaster help and contacts
(available from the home page of our Help Center, also in 20 languages).
Now isn't that a nice stocking stuffer (-:? Happy webmastering in
2011, and keep the feedback coming!
Posted by
Mariya Moeva,
Search Quality Team, Dublin
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["Google provides webmaster information through various channels like blogs, Help Center articles, forums, YouTube videos, and interviews."],["A new FAQ page in the Help Center answers frequently asked webmaster questions, based on analysis of common inquiries."],["Webmasters can easily find contact information for various issues like page removal, spam reports, and site issue updates in the \"Webmaster help and contacts\" article."]]],["The Search Quality Team analyzed webmaster questions from the past 18 months to create a new FAQ page in the Help Center, available in 20 languages. They also compiled all contact methods for webmasters into a single article called \"Webmaster help and contacts,\" accessible from the Help Center's homepage, also in 20 languages. This includes channels for reporting spam, requesting page removals, and notifying of website fixes. They gathered information from their blogs, forums, videos and interviews.\n"]]
